1. Introduction
WildBet operates as an online gaming and sports betting platform serving Filipino players. As part of operating the platform, WildBet collects, stores, and processes certain personal information about registered members. This Privacy Policy explains what information is collected, why it is needed, how it is protected, and what choices members have with respect to their own data.
This policy applies to all personal data collected through the WildBet website and any related account management processes. It should be read together with the WildBet Terms and Conditions. By registering an account on WildBet, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here.
Note: WildBet is committed to handling personal data responsibly and in accordance with applicable data protection regulations applicable in the Philippines.
2. What Personal Data WildBet Collects
WildBet collects the following categories of personal information from registered members and visitors:
| Category |
Examples |
Why It Is Collected |
| Identity Data |
Full name, date of birth, government-issued ID |
Age and identity verification, regulatory compliance |
| Contact Data |
Email address, mobile number |
Account communications, support, security alerts |
| Financial Data |
Payment method references, transaction history |
Deposit processing, withdrawal verification, fraud prevention |
| Account Data |
Username, login history, account balance records |
Account access, responsible gaming monitoring |
| Gaming Activity |
Game sessions, bet amounts, win/loss records |
Account statements, bonus eligibility, responsible gaming |
| Technical Data |
IP address, device type, browser, session duration |
Security monitoring, platform performance, fraud detection |
| Communications |
Support chat logs, email correspondence |
Service quality, dispute resolution, audit trail |
WildBet does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health records unless such information is voluntarily provided in connection with a responsible gaming support request.
3. How WildBet Collects Your Data
Personal data is collected through the following means:
- Direct registration: When you create a WildBet account, you provide your name, email address, date of birth, and contact number directly through the registration form.
- Account activity: Your gaming and betting activity, deposit and withdrawal requests, and account settings changes are recorded automatically as part of normal platform operation.
- Identity verification: When WildBet conducts mandatory verification, you may be asked to upload copies of a government-issued ID and proof of address. These documents are processed and securely stored.
- Payment processing: When you make a deposit or request a withdrawal using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank, or Visa/Mastercard, transaction references and payment channel identifiers are recorded.
- Support interactions: Communications with the WildBet support team via email or live chat are logged for quality assurance and dispute resolution purposes.
- Automated technical collection: Like most online platforms, WildBet automatically collects certain technical information through cookies, server logs, and similar technologies when you browse or use the platform.
4. How WildBet Uses Your Personal Data
WildBet uses collected personal data for the following purposes. Each purpose is tied to a legitimate reason for processing:
- Account creation and management: To set up, maintain, and secure your WildBet account and verify your identity before processing withdrawals.
- Processing transactions: To credit deposits, process withdrawal requests, and maintain accurate transaction records for your account balance in Philippine pesos.
- Platform security and fraud prevention: To identify unusual account activity, detect potential fraud or money laundering attempts, and protect other members on the platform.
- Regulatory compliance: WildBet operates under applicable Philippine gaming regulations. Certain data is retained to meet record-keeping and reporting requirements.
- Responsible gaming: To monitor gaming activity patterns that may indicate a member is at risk and to facilitate the use of responsible gaming tools such as deposit limits and self-exclusion.
- Customer support: To investigate and resolve account queries, payment issues, and any complaints raised through the WildBet support team.
- Promotions and communications: To notify you of promotions, new game releases, or platform updates that you have opted in to receiving. You may unsubscribe from marketing messages at any time.
- Platform improvement: Aggregated and anonymised usage data may be analysed to understand how players use WildBet and to identify areas where the platform experience can be improved.
WildBet will not use personal data for any purpose not described in this policy without first notifying the affected member and obtaining consent where required.
5. Sharing of Your Information
WildBet does not sell personal data. Information may be shared in the following limited circumstances only:
- Payment processors: When you make a deposit or withdrawal through GCash, Maya, GrabPay, or a bank transfer, WildBet shares relevant transaction information with the payment provider to complete the transaction. These providers handle their own data under separate privacy frameworks.
- Identity verification providers: To comply with anti-money laundering requirements, WildBet may use a third-party verification service to confirm the identity of members when requested documents are reviewed.
- Game providers: Game session data is shared with licensed game providers — including JILI and other live casino suppliers — to the extent necessary to deliver the game and calculate results. These providers do not receive full member profiles.
- Regulatory and legal authorities: WildBet is required to disclose certain member data to gaming regulators, law enforcement agencies, or courts if legally compelled to do so under applicable Philippine law. WildBet will notify the affected member if permitted to do so under the circumstances.
- Professional advisers: Lawyers, auditors, and compliance consultants working with WildBet may access member data where strictly necessary for their professional duties and are bound by confidentiality obligations.
Your personal data will never be sold to third-party marketers, shared with social media platforms for advertising purposes, or transferred outside of necessary operational channels.
6. Cookies and Tracking Technologies
WildBet uses cookies and similar technical tools to operate the platform and improve your browsing experience. A cookie is a small text file stored on your device when you visit the website.
WildBet uses the following types of cookies:
- Essential cookies: Required for the platform to function. These manage your login session and keep your account secure while you are browsing. Disabling these will prevent the site from working correctly.
- Functional cookies: Remember your preferences such as language settings and previously visited game sections to provide a more convenient experience on return visits.
- Analytics cookies: Collect anonymised data about how visitors use WildBet — which pages are visited most often, how long sessions last, and where navigation issues arise. This information is used only to improve the platform.
- Security cookies: Detect unusual browsing behaviour and help identify potential fraudulent sessions or automated bots attempting to access accounts.
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use WildBet. Analytics and functional cookies can be disabled without preventing core account access.
7. How Long WildBet Keeps Your Data
WildBet retains personal data for as long as your account is active and for a period following closure as required by applicable regulatory obligations. The specific periods below apply to different categories of data:
- Account registration data: Retained while the account is active and for a minimum of five years after account closure, in line with standard gaming regulatory requirements in the Philippines.
- Transaction records: Financial transaction logs are retained for a minimum of five years to support audit, regulatory reporting, and dispute resolution requirements.
- Identity verification documents: Retained for the duration of the account and for five years after closure. These are held securely and access is restricted to authorised personnel only.
- Support communications: Chat logs and email records are retained for three years to support dispute resolution and quality review.
- Technical and session data: Server logs and technical access records are typically retained for up to twelve months unless required for a longer period due to an active investigation.
After the relevant retention period has passed and no legal obligation requires continued storage, WildBet will securely delete or anonymise the data so it can no longer be attributed to an identifiable individual.
8. How WildBet Protects Your Data
WildBet applies the following technical and organisational measures to protect personal data from unauthorised access, accidental loss, or misuse:
- All data transmitted between your device and WildBet is encrypted using Transport Layer Security (TLS). Look for the padlock indicator in your browser when accessing the site.
- Account passwords are stored using one-way cryptographic hashing. WildBet staff cannot view or retrieve your password in its original form.
- Access to member data is restricted to staff and systems that genuinely require it to perform their function. Internal access logs are maintained.
- Payment and identity data stored for verification purposes is held in encrypted form with restricted access controls.
- WildBet conducts regular reviews of its security practices and updates protective measures in response to emerging threats.
Despite these measures, no online platform can guarantee absolute security. You also play a role by keeping your WildBet login credentials private, using a strong unique password, and logging out after each session particularly on shared devices. If you suspect your account has been accessed without your permission, contact the WildBet support team immediately.
9. Your Data Rights as a WildBet Member
WildBet respects your rights over your own personal data. You may exercise the following rights by contacting the support team at support@wildbet.best:
Right of Access
You may request a copy of the personal data WildBet holds about your account. Requests will be fulfilled within a reasonable timeframe subject to identity verification.
Right to Rectification
If any personal data held by WildBet is inaccurate or out of date, you have the right to request a correction. Contact support or update your account details directly where the platform allows it.
Right to Erasure
In certain circumstances you may request the deletion of your personal data. This right is subject to regulatory retention obligations — data that WildBet is legally required to keep cannot be deleted on request.
Right to Object
You may object to WildBet processing your data for marketing purposes at any time. Use the unsubscribe option in any marketing email or contact support to opt out of all promotional communications.
Right to Data Portability
You may request a structured export of certain personal data associated with your WildBet account to allow you to use it elsewhere. Requests are fulfilled in a commonly used format such as CSV.
Right to Restrict Processing
While a data accuracy dispute or processing objection is being investigated, you may request that WildBet restrict further processing of the relevant data during the review period.
To exercise any of these rights, email support@wildbet.best from the address registered on your WildBet account. Include a description of your request. Identity verification may be required before the request can be processed. WildBet will respond within a reasonable timeframe and will not charge a fee for standard requests.
10. Protection of Minors
WildBet is strictly an adult platform. Registration requires members to confirm they are at least 21 years of age. WildBet does not knowingly collect or process personal data from individuals under this age.
If WildBet discovers that a member has registered using a false date of birth and is under the required age, the account will be permanently closed immediately. Any funds in the account will be withheld pending review of the circumstances, including any regulatory reporting obligations.
If you believe a minor may have registered on WildBet, contact the support team immediately. WildBet takes underage access seriously and will act promptly on any credible report.
11. Payment Data and Financial Privacy
WildBet processes all player transactions in Philippine pesos through locally recognised payment channels including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank, and Visa/Mastercard.
WildBet does not store complete payment card numbers. When you complete a card transaction, card data is processed directly by a certified payment gateway and only a reference token is retained on the WildBet side. E-wallet references such as registered GCash or Maya mobile numbers are stored for account withdrawal verification purposes only.
Transaction records — including the amount, date, payment channel, and direction of each transaction — are maintained for regulatory reporting and to support dispute resolution. These records form part of your account history, which you may request access to by contacting WildBet support.
WildBet will only process withdrawals to a payment method that has been previously used for deposits on the same account. This is a fraud prevention measure and is applied consistently across all accounts.
12. Responsible Gaming and Data Use
WildBet uses account activity data to support its responsible gaming obligations. Gaming history, session frequency, deposit patterns, and account behaviour are monitored to identify members who may be exhibiting signs of problematic gaming.
This monitoring is done to protect members, not to share their gaming history with third parties. If an account shows patterns consistent with problematic gaming, the WildBet team may reach out proactively with information about available support tools, including deposit limits, session time reminders, and self-exclusion.
If a member requests self-exclusion, this status is recorded and enforced at the account level. Excluded members will not receive promotional communications for the duration of their exclusion period. This data is retained to prevent reinstated access during an active self-exclusion period, even if a member requests the exclusion to be lifted before it expires.
13. Changes to This Privacy Policy
WildBet may update this Privacy Policy from time to time to reflect changes in applicable data protection regulations, platform features, or business practices. All changes will be published on this page with an updated effective date shown at the top.
For material changes — those that significantly affect how your data is used or your rights as a member — WildBet will notify registered players via the email address on file before the changes take effect. Continuing to use WildBet after a policy update means you accept the revised terms.
14. Contact and Data Queries
For any questions or concerns about this Privacy Policy, or to exercise any of your data rights, please contact the WildBet support team:
- Email: support@wildbet.best
- Please include your registered email address and a description of your query so the team can assist efficiently.
- For data access, correction, or deletion requests, identity verification will be required before the request can be processed.
WildBet aims to respond to all privacy-related enquiries promptly. If you have a concern about how your data has been handled, contacting the support team directly is the fastest path to resolution.
